Please contact us prior to returning any goods to obtain a returns code number. At this time the customer will also be advised on the method of return. Our standard policy is to accept most returns within 30 days from the date of delivery. We will be happy to exchange your product for you. After you have received your goods, you can contact us and return any item to our registered postal address (with customer's expense), for a refund or an exchange, as long as it is unused, returned in the original packaging and in a resalable condition. We normally issue refunds within 3-5 working days after the item has been received and inspected, although it may take several more days to be received by your bank. In any case, we will issue valid refunds within 30 days at the latest. Although we are unable to accept returns after items have been used.
Incorrect, damaged or faulty products
If we have supplied you with incorrect goods or the goods received are damaged or faulty within the guarantee period and are being returned for an identical replacement then we will happily apply a credit to your account to cover the delivery costs of you returning the goods to us. We will also pay for the redelivery of your replacement products.
No nonsense return policy
If we have correctly supplied you with the product/s that you have ordered, but you still want to return them, it’s ok to change your mind! With our no nonsense return policy, we stand behind our products! Return unused items in their original packaging within 30 days for a full refund, and you will pay only for your own return delivery and redelivery costs.
You may send a request for cancellation at any time please contact us and we will send you confirmation by email of the cancellation if we are able to stop the shipment - if it has shipped you may return the item as per our return policy.